Refund Policy

Refunds are granted under the following conditions:

• The event is canceled by the organizer.
• The event date or location is significantly changed.
• The event is rescheduled and you cannot attend the new date.
• You have purchased a ticket in error and request a refund within 24 hours of purchase.

An approved full refund of a ticket order paid through Outing includes the Outing service fee. Partial ticket refunds include their allocated service fee; any rounding remainder is returned when the order is fully refunded. Outing bears the original payment-processing cost. External bookings follow the external seller’s refund policy.

To request a refund, please follow these steps:

1. Submit a Refund Request: Contact our support team at support@theoutingapp.com with your order number, event details, and the reason for your refund request.
2. Review Process: Our support team will review your request and may contact you for additional information. Please allow up to 7 business days for us to process your request.
3. Refund Approval: If your refund request is approved, we will process the refund to the original payment method. It may take up to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.

If you have any questions or need further assistance, please do not hesitate to contact our support team.

If you have any questions about this Refund Policy, please contact us at:

Email: support@theoutingapp.com